Industry Highlights

Electric utility substation security is of paramount importance, as substations tend to be more vulnerable to physical attacks than other parts of the power grid.  However, securing these [...]

Most people have not heard of low impact development, but it is becoming more and more important as time goes on.  Large-scale flooding has the potential to be one of the most devastating [...]

I am a huge proponent of employee training, which is why – along with emergency plan development and exercise and drill facilitation – it is a core element of my company’s service offerings.  [...]

Admittedly, a discussion on proper work boots is not particularly exciting.  However, like all types of personal protective equipment (PPE), their importance cannot be understated. According to [...]

From an emergency preparedness perspective, the role of water utility plant managers is rapidly changing due to various technological advancements, an impending lack of skilled workers due to [...]

Utilities have so far been slow to adapt social media customer service.  This is a shame, because unless you have been living under a rock for the last 5 years, you already know that the social [...]

According to Utility Dive, methane emissions from natural gas plants are much higher than previous studies have shown.  The findings, detailed in a new study from Purdue University, indicate that [...]

Maintaining and improving safety performance is a top priority for utility companies and directly impacts emergency preparedness.  Across all utility sectors, great improvements have been [...]

The American Society of Civil Engineers (ASCE) publishes its Infrastructure Report Card every 4 years.  The report card, prepared by a team of 28 civil engineers, assesses the overall condition [...]

On the surface, it would be easy for utilities to have a laissez-faire attitude toward negative customer feedback.  I mean, let’s face it, despite the push to deregulate, especially on the [...]