Industry Highlights

I just read a great article that definitely frowns upon the notion of using volunteers in emergency situations.  The article details a recent search and rescue operation in Texas to locate a [...]

Smart water meters seem like a wise investment for water utilities.  In theory, they can reduce utility operational costs, improve the ability to detect and resolve leaks, improve [...]

A new study has been released that sheds light on the risk associated with nuclear fuel fires, and apparently, the risk is quite severe.  Obviously, as we have learned from Three Mile Island, [...]

Thanks to an aging infrastructure, the frequency of natural gas leaks is increasing, but new technology is helping identify them before catastrophe strikes.  Gas leaks are difficult to identify [...]

The good old press conference remains a tried and true approach for utilities to communicate during emergency outages despite the ever-growing onslaught of new age tactics like social media.  The [...]

As the world grows increasingly interconnected, so does the cyber threat of malicious system hacking.  This is not exactly recent news, but the threat of system hacks seems to be growing.  While [...]

I recently stumbled onto an article that discussed 15 customer service traits that can enable companies in any industry to wow their customers.  Although the tips are not utility-specific, they [...]

Training effectiveness in the utility sector is near and dear to my heart.  My company specializes in this (as well an emergency planning), and I personally take great pains to do it right.  But [...]

The current hurricane warning system (Saffir-Simpson) is relatively simplistic in that it categorizes events into one of five categories.  Although this system helps to quantify the magnitude of [...]

Occasionally, as I conduct research for new blog posts, I encounter articles that truly surprise me.  And today is one of those days.  According to an April 2017 article in the Fayetteville [...]