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Utility Emergency Operations Center (EOC) Best Practices

It seems that nearly every generation has its signature emergency operations center (EOC) movie. You may remember Peter Sellers in “Doctor Strangelove – Or How I Learned to Stop Worrying and Love [...]

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Effective Mutual Assistance Communications for Electric Utilities

Managing mutual assistance communications is a challenge. It involves a high level of coordination to organize, deploy, and track external resources – yet we’re not always well versed in terms of [...]

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ETRs and the Customer Hierarchy of Needs

You’ve heard of Maslow’s Hierarchy of Needs theory, right? You know, the theory that utilizes a pyramid structure to show the progression of human needs (physiological, safety, [...]

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