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Utility Emergency Operations Center (EOC) Best Practices

It seems that nearly every generation has its signature emergency operations center (EOC) movie. You may remember Peter Sellers in “Doctor Strangelove – Or How I Learned to Stop Worrying and Love [...]

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Succession Planning for Emergency Preparedness

Don’t think succession planning is important? One of the biggest challenges gas, electric, and water utilities are facing is an aging workforce, and the projections are absolutely [...]

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Effective Mutual Assistance Communications for Electric Utilities

Managing mutual assistance communications is a challenge. It involves a high level of coordination to organize, deploy, and track external resources – yet we’re not always well versed in terms of [...]

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How a Wireless Outage Impacts Emergency Restoration

When it comes to communications technology, the ‘good old days’ of the 70’s and 80’s weren’t really, well, all that good. Landline phones were wired into walls, low-band radios had issues with [...]

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Power Engineering Woman of the Year Award Nomination

Title and Years in the Industry Eileen K. Unger is a licensed professional engineer in the State of New Jersey, and the founder and President of Emergency Preparedness Partnerships (EPP), a New [...]

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Optimizing Information Flow for Improved Emergency Restoration

The efficiency of information flow through an organization – and from one organization to another – is a critical success factor when it comes to emergency response. Internally, disasters require [...]

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The Threat of Terrorism on Utility Infrastructure

We spend much of our time thinking about emergency preparedness in the context of natural disasters like Hurricane Sandy, but there’s definitely more out there to be prepared for, not the [...]

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The Growing Interconnectivity of Gas, Electric and Water Utilities

There’s no doubt about it; there is a strong connection that exists between the natural gas, electric and water utilities, and this relationship has only strengthened over time (and will [...]

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Ice Storm Customer Communications

Effective ice storm customer communication is a two-way street – flowing inward and outward seamlessly.  Customers need to report outages and downed wires.  Utilities need to convey [...]

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Ice Storm Restoration Safety

Ice can be dangerous, plain and simple.  It doesn’t matter whether you’re walking, driving or working in icy conditions – there are many hazards to negotiate.  Restoration [...]